Questions that we are mostly asked by customers

Physical Address:

30 Graniet Street
Jet Park
Johannesburg
South Africa

Knuth SA (Pty) Ltd uses Internet Transfers as the payment method. Before payment commence, a representative from Knuth will call you and discuss all the available options for the specific product. The representative may ven make an appointment with you to visit you and discuss all the machine options.

An Proforma Invoice will then be issued that will confirm amounts payable. Goods will be delivered after all moneys cleared through our bank.

• If you registered on our website as a South African customer, the website automatically charges 14% Value Added Tax payable to the South African Revenue Service. The price that you see on our website, included 14% VAT.
• If you registered as a foreign customer, the website does not charge VAT and calculates the shipping differently. If you log in on our website, you will see prices without the VAT.

• Price On Application.
• Some tools have other optional extras that needs to be confirmed before we can quote an accurate price.
• There are also items that we are able to supply that is not stock items. These we can only quote on once we confirmed stock and delivery times with the supplier.
• Please note that an POA item cannot be purchased through our website. You will need to phone us on Tel: 011 397 8240. International customers, please dial Tel: +27 11 397 8240
  
   

Our website automatically calculates the shipping cost according to shipping weight (Volumetric Weight) as per the courier service rates and rigging company quotations for heavy items. You may call us for a fresh quote where we will quote the prices of your items that you wish to order as well as phone up the courier service and negotiate a shipping rate for your specific parcel. You will then have to pay the quote by Internet transfer. Our banking details are on the Quotation Document that we will email or fax back to you. Once the funds reflect on our bank statement, we will immediately courier you parcel and include the original Invoice with the parcel. Knuth SA will not process Credit Card payments over the telephone. It is not safe and secure.

• Every parcel has its own shipping criteria. Please call us for the options avaialble.
• Speed Services - Over-Night to your nearest Post Office counter for small parcels. We prefer sending it to your door by Berco Express couriers. Please ask for this option to receive your order without any effort on your side.
• For heavier items we use Berco Express or TNT Global Express
• We also have accounts with Berco Express, EWC Express and TNT Express. We will always get you three quotes to choose from.
• For deliveries to your door, we ship by Berco Express.
• Collection at our offices is allowed once payment is confirmed

Payments by Cheque
Knuth SA (Pty) Ltd does not except Cheque payments. We experienced too many instances of fraud by cheque payments and decided not to accept this form of payment. Should you insist payment by cheque, a waiting period is required for clearance of the funds. Shipping will only commence after funds are cleared by our bank. The bank has to verify if the cheque was stolen or not.

Internet Banking or Bank Transfers
If you prefer paying by bank transfer (internet Banking), we will ship immediately after the funds are cleared in our bank. Usually it takes a maximum of two (2) days. Most transactions are cleared by the next day. We encourage this type of payment. We might call you to confirm the transaction for your security. In some cases we might even ship your items for free (depending on item status), as we save on commissions payable.

Payment by Credit Card over the telephone
Knuth SA (Pty) Ltd does not accept credit card payment over the telephone. This is to protect you as our customer. We do have a credit card facility inside our store and we can only process card payment when the customer is present.

Payment by cash
The bank charges us a cash deposit fee when paying by cash. We will add the value of the cash deposit fee to your invoice.

If you need more information, feel free to contact us by email or telephone us:

Telephone: (011) 397 8240
Email:

You may also use our Contact Us form